It searches for your order using your payment details, so you do not need the original email to locate your tickets.
If the tool does not display your tickets, use the chat bubble in the bottom right to reach us.
You can also contact the organising party. Their contact information can be found in the confirmation email you received after payment, on their website or on their social media channels.
If you cannot find your tickets in time, the staff at the entrance will be able to look you up in their system.