WeTicket is not the organising party. We only provide tools to the organising party and are therefore not authorised to issue refunds.
If you wish to receive a refund, you need to contact the organisation from which you purchased tickets and/or products.
You can find information about the organising party in the confirmation email you received after payment.
The selling party decides whether you are eligible for a refund. WeTicket has no influence over this process.